Let’s not benchmark

Benchmarking is comparing one’s business processes and performance metrics to industry bests and best practices from other companies (Wikipedia) The goal is to measure how well one is doing compared to the industry’s best, to discover why they are the best, and to copy. But in here lies the problem. When you copy a competitors…

Teams create knowledge like workers build houses

Archimedes Eureka moment, finding out how to measure the volume of irregular objects, is well-known for two reasons: (1) He apparently ran naked through the streets and (2) he connected a personal experience (seeing the water swap over the edges) to the problem of how to assess the purity of the irregular gold crown of…

How do emergency care teams create knowledge ?

We all have some idea of how interaction in the hospital happens. The doctor gives commands to nurses who report back vital signs and the medical history of the patient.¬†The doctor thinks,¬†gives orders, and finally shouts out the diagnoses. Or maybe you envision the doctor to be young and inexperienced and a nurse taking the…

A sketch of my PhD model

“What’s your model? ” asked the professor in a course handing me a whiteboard marker and gesturing to stand-up and go draw it – visible for everyone. Now four years later I find myself in the same situation, trying to get my thinking across to my supervisor and promoters. So here the building blocks of…