Team’s are omnipresent in organizations. They are today’s foundation for getting work done. At the time of writing this post, a team of stewardesses, pilots, and air traffic controllers make sure that I’m getting safely and well feed to AERA.
For teams it is important that they master their task. The team I’m currently observing needs to know the routine, how to deal with unruly passengers, and answers requests. They also need to know how to deal with emergencies.
A team is able to learn how to master their tasks if they communicate with each other. By exchanging their knowledge, they learn their tasks and ameliorate their routines. But – as you have observed yourself most probably in your own team settings – not always do team members communicate properly with each other. The simple act of approaching somebody who has the expertise you need and ask “Can you help me with …” is influenced by many factors.
Our research focuses on the communication in a team. We have not aggregated this communication network at the team level, but kept it at its original state: The dyadic interaction between team members. This is important as asking for help happens mostly between two people.
In our research we have looked at three groups of factors: Dyadic, individual, and network. By taking these three factors, which exists at three different levels, into account, we are able to account for each level. We came to the following conclusion:
If you want to hear the full story, come to the presentation! I’ll be talking on Friday morning around 9h50 (I’m the last one scheduled).
26.078. Professional Development in the Context of Workplace Learning. SIG-Workplace Learning; Paper Session Sheraton, Second Level, Michigan A; 8:15-10:15am